At Solarguard UK, we are committed to providing our customers with the best possible service, quality products, and meaningful guarantees. Our primary goal is to ensure that you are satisfied with the products and services we offer. With that in mind, we have created the following Cancellations & Refunds Policy, which outlines important information for our customers.'
1. Contact details
If you have any concerns or questions regarding your order, cancellations, or refunds, please reach out to us using the following contact information:
Email: info@solarguarduk.com
Phone: 01772 305245
Mailing Address
SOLARGUARD UK,
46 Lonsdale Drive,
Croston,
Preston,
PR26 9SB
2. Cancellations
If you wish to cancel your order before it has been completed, please contact us using one of the above methods, and we will do our best to accommodate your request. We ask that you allow a 'minimum of 3 working days prior to your agreed installation. Cancellations after this time will be billed in full.
3. Refunds
As we operate on 'Pay On Completion' terms, we generally do not offer refunds after the completion of a project. However, we understand that issues may arise, and we are committed to working with our customers to find the best solution. If you are entitled to a refund, this will be processed within 7 working days of your cancellation request being received.
3.1 Faulty Products
In the rare case where one of our products becomes faulty during its 15-year warranty period, please contact us so that we can assess the situation and provide a suitable resolution. If we determine that the product is indeed faulty and we are unable to provide a replacement, we may offer you a refund for the faulty item.
4. Communication & Resolution
Please allow us the opportunity to resolve any concerns or issues you may have by reaching out to us using the contact details mentioned above. We will endeavor to address your concerns promptly and find solutions that meet your needs.
Thank you for considering Solarguard UK for your solar protection needs, and we look forward to the opportunity to provide you with a high-quality service that you can rely on for years to come.
If you have an issue regarding cancellations and/or refunds, please contact us via the following link: